Terms of Service

These Terms of Service govern your access to and use of Konviq's websites, dashboards, APIs, WhatsApp engagement tools, and related services (collectively, the Services). By creating an account or using the Services, you agree to these terms. If you use the Services for an organization, you represent that you can bind that organization to these terms.

You must be legally capable of entering into a binding agreement and use the Services only for lawful business purposes. You are responsible for accurate account information, protecting credentials and API keys, and all activity under your account.

Workspace administrators control member access and permissions. Tell us promptly if you suspect unauthorized access or a security incident involving your account.

Konviq helps businesses manage WhatsApp messaging, contacts, templates, automations, campaigns, support conversations, analytics, and related workflows. Features may vary by plan, region, account status, and third-party availability.

The Services depend on third parties, including Meta, WhatsApp, hosting, communications, and payment providers. Your use of their products is subject to their terms and policies. We do not control their approval decisions, pricing, outages, limits, or account actions.

You are responsible for:

• Obtaining valid consent and any other lawful basis required to contact recipients.
• Providing required notices and honoring opt-outs, deletion requests, and preferences.
• Ensuring your message content, templates, campaigns, and data comply with law.
• Following Meta's, WhatsApp's, and other connected platforms' terms, commerce policies, messaging rules, and acceptable-use requirements.
• Maintaining the security of systems, credentials, endpoints, and integrations you control.

You must not use the Services to:

• Send spam, deceptive messages, unlawful promotions, or abusive communications.
• Violate privacy, intellectual-property, consumer-protection, or other rights.
• Distribute malware or attempt to bypass security, access controls, or usage limits.
• Scrape, resell, reverse engineer, or misuse the Services except where law permits.
• Process highly sensitive data unless expressly supported and legally permitted.
• Interfere with the Services or another customer's use of them.

Paid plans are billed according to the pricing, billing interval, and usage terms shown when you subscribe. Fees are exclusive of applicable taxes unless stated otherwise. Third-party charges, including Meta messaging charges, may be separate from Konviq fees.

Except where required by law or expressly stated, payments are non-refundable. We may change prices prospectively by providing reasonable notice.

You retain ownership of data and content you submit to the Services. You grant Konviq the limited rights needed to host, process, transmit, and display that data to provide, secure, and improve the Services.

Konviq and its licensors retain all rights in the Services, software, documentation, branding, and related technology. Feedback you provide may be used without restriction or obligation to you.

Our Privacy Policy explains how we handle personal data. When you process personal data through Konviq, you are responsible for determining and meeting your own legal obligations as the applicable business or data controller.

You may stop using the Services at any time. We may suspend or terminate access when reasonably necessary to address non-payment, legal or policy violations, security risk, harm to the Services or others, or third-party platform restrictions.

After termination, your access ends and data may be deleted in accordance with our retention practices. See our data deletion instructions for a verified deletion request.

To the maximum extent permitted by law, the Services are provided "as is" and "as available." We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not guarantee message delivery, campaign results, third-party approvals, or continuous availability of connected platforms.

To the maximum extent permitted by law, Konviq will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities. Konviq's total liability arising from the Services will not exceed the fees you paid to Konviq for the Services during the three months before the event giving rise to the claim.

To the extent permitted by law, you will defend and indemnify Konviq against third-party claims, losses, and reasonable costs arising from your customer data, campaigns, violation of these terms, misuse of the Services, or violation of law or third-party rights.

We may update the Services and these terms. We will post updated terms here and revise the date above. If a change materially reduces your rights, we will provide reasonable notice when practical. Continued use after the effective date means you accept the updated terms.

These terms are governed by the laws of India, without regard to conflict-of-law rules. Courts with jurisdiction over Konviq's registered office in India will have exclusive jurisdiction, unless applicable law requires otherwise.

Questions about these terms can be sent to legal@konviq.in.