Konviq
Features

What Konviq does

What Konviq does today, on the official WhatsApp Business Platform.

Shared team inbox

Everyone on your team answers from one WhatsApp number, and nobody replies twice.

  • Assign a chat to a teammate, or let new chats be assigned automatically
  • Internal notes the customer never sees
  • Quick replies for the answers you type every day
  • Labels to sort chats and contacts
  • Working hours with an away message
InboxIllustrative
Priya Sharma
Is the blue kurta in size M?
Amit Patel
What time do you open?
Neha Joshi
Thanks, received!
Note for the team: Priya is a repeat customer, offer free delivery.

Broadcasts

Send an approved template message to a list of contacts, personalised for each one.

  • Fill in each contact's name and details automatically
  • Schedule a broadcast for later (Growth and Pro)
  • Image or PDF header, such as an offer or a price list
  • Sent, delivered, read and failed counts from WhatsApp's own receipts
  • Contacts who replied STOP are left out automatically
Broadcast · Diwali offerIllustrative
Price-list-Diwali.pdf
Hi Priya, our Diwali offer is on: 15% off all kurtas till Sunday.
Sent1,200
Delivered1,164
Read842
Failed36

Chatbot flows

Answer common questions and qualify leads with reply flows you build yourself.

  • Start a flow on a keyword, a customer's first message or a button reply
  • Questions with reply buttons, and conditions on the answer
  • Timed waits, such as a follow-up after a day
  • Tag the contact, send a payment link, or hand the chat to a person
Flow · Price enquiryIllustrative
  1. Keyword: price
  2. Question: Which category? [Kurtas] [Sarees]
  3. Wait 1 day
  4. Send template: follow-up
  5. Hand over to a person

Click-to-WhatsApp ads

Know which Facebook or Instagram ad brought each chat, and greet ad leads properly.

  • Each chat is tagged with the ad that started it
  • A welcome flow per ad
  • Lead forms: a short page that takes a name and number and opens the WhatsApp chat
  • An Ads report of chats per ad
Ads reportIllustrative
AdChats
Instagram · Diwali reel48
Facebook · Kurta carousel27
Instagram · New arrivals12

Razorpay payment links in chat

Send a payment link from your own Razorpay account inside the conversation.

  • Create a link for any amount from the inbox or a flow
  • The money goes to your Razorpay account
  • See in the chat when the link is paid
Payment linkIllustrative
Razorpay
₹899.00
Order #1042 · Priya Sharma
Paid ✓10:07

Templates

Create WhatsApp message templates and send them to Meta for approval from Konviq.

  • Marketing, utility and authentication templates
  • Text, image or PDF document headers
  • Variables for names, order numbers and amounts
  • Approval status straight from Meta
Template · order_invoiceIllustrative
UtilityHeader: Document (PDF)Approved by Meta
Hi {{1}}, your invoice {{2}} for {{3}} is attached. Thank you for shopping with us.

Analytics

See how your WhatsApp is doing over time.

  • Messages sent, delivered and read
  • Conversations and new contacts
  • Opt-outs
  • Chats from ads
Analytics · last 7 daysIllustrative
Delivered
3,412
Read
2,580
Opt-outs
7

REST API and webhooks

Connect Konviq to your own software (Growth and Pro).

  • Send template and text messages with an API key
  • Manage contacts from your system
  • Signed webhooks for incoming messages and delivery updates
REST APIIllustrative
POST /v1/messages
Authorization: Bearer <your API key>

{ "to": "+9198xxxxxx10",
  "template": "order_invoice" }
Webhook: message.status (delivered, read)

Built on the official WhatsApp Business Platform (Meta)

You connect your own number through Meta's signup popup. Messages go through Meta's WhatsApp Cloud API; Konviq keeps your inbox, contacts and payment links so your team can work on them.

Start 14-day trialAPI docs